Dr Astin is our CQC Registered Manager.  It is her role to make sure we are meeting our CQC service standards

Georgie is our Nurse Manager.  She is responsible for ensuring that our services are provided safely and effectively and that our nursing  team deliver compassionate care

Emmy is our Managing Partner.  She is responsible for ensuring that the Practice runs smoothly and that staff recieve the appropriate support, training and professional development to enable them to carry out their duties

Dr Simon Church is our Senior Partner.  He is responsible for ensuring that the Practice has a robust governance structure in accordance with the fundamental standards of care.

Alex is our Patient Services Manager and is responsible for managing our Patient Experience team, consisting of Call Handlers and Receptionists.  He also ensures our complaints process is adequate and that we use patient feedback to improve our services

Steph is our HR Manager, she has accountability for our people management and processes.  Steph has been ensuring that all staff have adequate employment checks and can carry out their role competently and safely

Paula is part of our Patient Experience Team and is currently working on improving patient engagement in Practice.  She is  making sure our patients have got easy access to the care they need and is encouraging patients to feedback on their experiences

Mel is our Carers Deputy, she is responsible for making sure that we are caring for carers and that we meet the standards set out by Carers Support Wiltshire.  The Practice has been awarded a platinum status for our work with carers

CQC identified that our cervical screening figures were note We have decreased the backlog of cervical screening which had come about due to suspending the service during COVID-19.  We have put on extra clinics and patients can now book in to our usual clinics.

We have ensured that all staff have access to online Child and Adult Safeguarding training, which is adequate for their role.  We are also engaging with BSW CCG Safeguarding leads to ensure that our most vulnerable patients are identified and reviewed

We have introduced a new internal communication policy and are making the best use of technology to ensure that we are communicating effectively across all three sites